IKLIM KEADILAN ORGANISASIONAL SEBAGAI ANTESEDEN PERILAKU KEWARGAAN ORGANISASIONAL ORIENTASI-PELAYANAN: DUKUNGAN ORGANISASIONAL PERSEPSIAN DAN PERTUKARAN PEMIMPINANGGOTA SEBAGAI PEMEDIASI
Abstract
This research investigates whether procedural and interactional justice climates affect service-oriented organizational citizenship behavior (S-O OCB) through different social exchange relationships. This cross-level study of 425 employees from 56 hotels in the Daerah Istimewa Yogyakarta Province demonstrates that procedural justice climates affect SO OCB directly and via the mediating variable of perceived organizational support and leader-member exchange. The relationship between procedural justice climates and S-O OCB is fully mediated by perceived organizational support and partially mediated by leadermember exchange. The research also find that interactional justice climates influence S-O OCB directly is not supported.
Keywords: service-oriented organizational citizenship behavior, procedural justice climates, interactional justice climates, perceived organizational support, and leader-member exchange.
References
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behavior: Does the source make a difference?. Human Resource Management
Review, 10(1): 97–114.
Ambrose, M. L., & Schminke, M. 2003. Organization structure as a moderator of the
relationship between procedural justice, interactional justice, POS and supervisory
trust. Journal of Applied Psychology, 88: 295-305.
Aryee, S., Budhwar, P. S., & Chen, Z. X. 2002. Trust as a mediator of the relationship
between organizational justice and work outcomes: Test of a social exchange model.
Journal of Organizational Behavior, 23: 267–285.
Aselage, J., & Eisenberger, R. 2003. Perceived organizational support and psychological
contracts: A theoretical integration. Journal of Organizational Behavior, 24: 491–
509.
Asgari, A., Silong, A. D., Ahmad, A., & Samah, B. A. 2008a. The relationship between
leader-member exchange, organizational inflexibility, perceived organizational
support, interactional justice and organizational citizenship behavior. African Journal
of Business Management, 2(8); 138-145, August.
Asgari, A., Silong, A. D., Ahmad, A., & Samah, B. A. 2008b. The relationship
betweentransformational leadership behaviors, organizational justice, leader-member
exchange, perceived organizational support. European Journal of Scientific
Research, 23(2): 227-242.
Bandura, A. 1986. Social foundations for thought and action: A social cognitive theory.
Englewood Cliffs, NJ: Prentice Hall.
Bandura, A. 1977. Self-efficacy: Toward a unifying theory of behavioral change.
Psychological Review, 84: 191-215.
Baron, R. M., & Kenny, D. A. 1986. The moderator–mediator variable distinction in social
psychological research: Conceptual, strategic, and statistical considerations. Journal
of Personality and Social Psychology, 51: 1173–1182.
Bettencourt, L. A., & Brown, S.W. 1997. Contact employees: relationships among
workplace fairness, job satisfaction and prosocial service behaviours. Journal of
Retailing, 73(1): 39–61.
Bettencourt, L. A., Brown, S. W., & MacKenzie, S. B. 2005. Customer-oriented boundaryspanning behaviors: Test of a social exchange model of antecedents. Journal of
Retailing, 81(2): 141-157.
Bettencourt, L. A., & Gwinner, K. P. 1996. Customization of the service experience: The role
of the frontline employee. International Journal of Service Industry Management,
7(2), 3-13.
Bettencourt, L. A., Gwinner, K. P., & Meuter, M. L. 2001. A comparison of attitude,
personality, and knowledge predictors of service-oriented organisational citizenship
behaviours. Journal of Applied Psychology, 86(1): 29–41.
Bies, R. J., & Moag, J. F. 1986. Interactional justice: The communication criteria of fairness.
In R. J. Lewicki, B. H. Sheppard, & M. H. Bazerman (Eds.). Research on negotiation
in organizations. Vol. 1: 43–55. Greenwich, CT: JAI.
Blau, P. M. 1964. Exchange and power in social life. New York: John Wiley & Sons.
Bowen, D. E., & Schneider, B. 1985. Boundary-spanningrole employees and the service
encounter: Some guidelines for futuremanagement and research. In John Czepiel,
Michael R. Solomon, & Carol F. Surprenant (Eds.), The service encounter (pp. 127–
147). New York: Lexington Books.
Brockner, J., Siegel, P. A., Daly, J., Tyler, T. R. & Martin, C.1997. When trust matters: The
moderating effect of outcome favorability. Administrative Science Quarterly, 42:
558–583.
Burke, P. J. 1980. The self: Measurement implications from a symbolic interactionist
perspective. Social Psychology Quarterly, 43, 18-29.
Camerman, J., Cropanzano, R., & Vandenberghe, C. 2007. The benefits of justice for
temporary workers. Group and Organisational Management, 32(2), 176-207.
Colquitt, J. A. 2001. On the dimensionality of organizational justice: A construct validation of
a measure. Journal of Applied Psychology, 86: 386-400.
Cran, D. J. 1994. Towards validation of the service orientation construct. The Service
Industries Journal, 14(1): 34–44.
Cropanzano, R., & Prehar, C. A. 1999. Using social exchange theory to distinguish
procedural from interactional justice. Paper presented at the Annual Meeting of the
Society for Industrial and Organizational Psychology, Atlanta,GA.
Cropanzano, R., Prehar, C. A., & Chen P. Y. 2002. Using social exchange theory distinguish
procedural from interactional justice. Group & Organization Management, 27 ( 3):
324-351.
Degoey, P. 2000. Contagious justice: Exploring the social construction of justice in
organizations. Research in Organizational Behavior, 22: 51–102.
Deutsch, M. 1975. Equity, equality, and need: What determines which value will be use as
the basis for distributive justice?. Journal of Social Issues, 31: 137-149.
Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. 1990. Perceived organizational support
and employee diligence, commitment, and innovation. Journal of Applied
Psychology, 75: 51-59.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. 1986. Perceived organizational
support. Journal of Applied Psychology, 71(3): 500–507.
Folger, R., & Konovsky, M. A. 1989. Effects of procedural and distributive justice on
reactions to pay raise decisions. Academy of Management Journal, 32: 115–130.
Glick, W. H. 1985. Conceptualizing and measuring organizational and psychological climate:
Pitfalls in multilevel research. Academy of Management Review, 10: 601-616.
Gouldner, A. W. 1960. The norm of reciprocity: A preliminary statement. American
Sociological Review, 25: 161–178.
Greenberg, J. 1990. Organizational justice: Yesterday, today, and tomorrow. Journal of
Management, 16(2): 399-432.
Greenberg, J. 1993. The social side of fairness: Interpersonal and informational classes of
organizational justice. In R. Cropanzano (Ed.), Justice in the workplace:
Approaching fairness in human resource management (p. 79–103). Hillsdale, NJ:
Lawrence Erlbaum.
Hair, J. F. Jr. Black, W. C., Babin, B. J. Anderson, R. E., & Tatham, R. L. 2006. Multivariate
Data Analysis. 6th ed. New Jersey: Prentice Hall.
Hofmann, D. A. 1997. An overview of the logic and rationale of hierarchical linear models.
Journal of Management, 23: 723-744.
Hogan, J., Hogan, R., & Busch, C. M. 1984. How to measure service orientation. Journal of
Applied Psychology, 69: 167-173.
James, L. R. 1982. Aggregation bias in estimates of perceptual agreement. Journal of Applied
Psychology, 67: 219-229.
Konovsky, M. A., & Pugh, S. D. 1994. Citizenship behavior and social exchange. Academy
of Management Journal, 37: 656–669.
Kulik, C. T., & Ambrose, M. L. 1992. Personal and situational determinants of referent
choice. Academy ot Management Review, 17(2): 212-237.
Lau, R. S. Y. 2008. Integration and extension of leader-member exchange and
organizational justice at individual and group-levels of analysis. The degree of
doctor of philosophy in management, p.1-168.
Leventhal, G. S. 1976. The distribution of rewards and resources in groups and organizations.
In L. Berkowitz & W. Walster (Eds.), Advances in experimental social psychology
(p.91-131). New York: Academic Press.
Leventhal, G. S. 1980. What should be done with equity theory? New approaches to the study
of fairness in social relationships. In K. Gergen, M. Greenberg, & R.Willis (Eds.),
Social exchange: Advances in theory and research (p. 27–55). New York: Plenum.
Li, A., & Cropanzano, R. 2009. Do East Asians respond more/less strongly to organizational
justice than North Americans? A meta-analysis. Journal of Management Studies, 46
(5): 787 – 805.
Liao, H., & Rupp, D. E. 2005. The impact of justice climate and justice orientation on work
outcomes: A cross-level multifoci framework. Journal of Applied Psychology, 90
(2): 242–256
Lind, E. A., & Tyler, T. R. 1988. The social psychology of procedural justice. New York,
NY, US: Plenum Press.
Manogran, P., Stauffer, J.. & Conlon. E. 1994. Leader-member exchange as a key mediating
variable between employees' perceptions of fairness and organizational citizenship
behaviors. Paper presented at the annual meeting of the Academy of Management,
Dallas.
Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. 2000. Integrating justice and
social exchange: The differing effects of fair procedures and treatment on work
relationships. Academy of Management Journal, 43: 738–748.
Mikula, G., Petrik, B., & Tanzer, N. 1990. What people regard as unjust: Types and structures
of everyday experiences of injustice. European Journal of Social Psychology, 20,
133-149.
Moorman, R. H. 1991. The relationship between organizational justice and organizational
citizenship behaviors: Do fairness perceptions influence employee citizenship?.
Journal of Applied Psychology, 76 (6): 845-855.
Moorman, R. H., Blakely, G. L., & Niehoff, B. P. 1998. Does perceived organizational
support mediate the relationship between procedural justice and organizational
citizenship behavior?. Academy of Management Journal, 41: 351-357.
Mossholder, K. W., Bennett, N., & Martin, C. L. 1998. A multilevel analysis of procedural
justice context. Journal of Organizational Behavior, 19: 131-141.
Naumann, S. E., & Bennett, N. 2000. A case for procedural justice climate: Development and
test of a multilevel model. Academy of Management Journal, 43: 881-889.
Organ, D.W., Podsakoff, P.M., & MacKenzie, S.B. 2006. Organizational citizenship
behavior: Its nature, antecedents, and consequences. Sage, Beverly Hills, CA.
Pinder, C.C. 1997. Work motivation in organizational behavior. Prentice-Hall. Inc.
Podsakoff, P. M., & Organ, D. W. 1986. Self-reports in organizational research: problems and
prospects. Journal of Management, 12(4): 531–44.
Rhoades, L., & Eisenberger, R. 2002. Perceived organizational support: A review of the
literature. Journal of Applied Psychology, 87(4): 698–714.
Roberson, Q. M., & Colquitt, J. A. 2005. Shared and configural justice: A social network
model of justice in teams. Academy of Management Review, 30: 595-607.
Roch, S. G., & Shanock, L. R. 2006. Organizational justice in an exchange framework:
Clarifying organizational justice distinctions. Journal of Management, 32: 299-322.
Rockstuhl, T., Dulebohn, J.H., Ang, S., & Shore, L. M. 2012. Leader–member exchange
(LMX) and culture: A meta-analysis of correlates of LMX across 23 countries.
Journal of Applied Psychology, 97 (6) : 1097–1130.
Rupp, D. E., & Cropanzano, R. 2002. The mediating effects of social exchange relationships
in predicting workplace outcomes from multifoci organizational justice.
Organizational Behavior and Human Decision Processes, 89: 925-946.
Salancik, G. R., & Pfeffer, J. 1978. A social information processing approach to job attitudes
and task design. Administrative Science Quarterly,23: 224–253.
Scandura. T.A. 1999. Rethinking leader-member exchange: An organizational justice
perspective. Leadership Quarterly, 10: 25-40.
Schneider, B. 1987. E = f(P,B): The road to a radical approach to person-environment fit.
Journal of Vocational Behavior, 31: 353-361
Sekaran, U. 2000. Research Methods for Business, (3rd Ed.), John Wiley & Sons Inc. New
York.
Stinglhamber, F., De Cremer, D., & Mercken, L. 2006. Perceived support as a mediator of the
relationship between justice and trust. Group and Organisational Management,
31(4): 442-468.
Sun, L. Y., Aryee, S., & Law, K. S. 2007. High-performance human resource practices,
citizenship behaviour, and organizational performance: A relational perspective.
Academy of Management Journal, 50: 558-577.
Tansky, J. W. 1993. Justice and organizational citizenship behavior: What is the relationship?.
Employee Responsibilities and Rights Journal,6: 195–207.
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focus. Journal of Business Research, 64: 460-466.
Thibaut, J., & Walker, L. 1975. Procedural justice: A psychological analysis. Hillsdale, NJ:
Erlbaum.
Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. 1997. Alternative approaches to
employee-organization relationships: Does investment in employees pay off?.
Academy of Management Journal, 40: 1089-1121.
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procedural justice. in J. S. Carroll (ed.), Applied Social Psychology in Business
Settings (Erlbaum, Hillsdale, NJ), p. 77–98.
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formal leaders. Journal of Personality and Social Psychology, 41: 642-655.
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work attitudes, and organizational citizenship behavior: The role of procedural justice
climate perceptions and strength. The Leadership Quarterly, 19: 251–265.
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The moderating role of service climate. The Journal of Social Psychology, 149(6):
648–676.
Wang, M-L. 2009b. What makes a good citizen in service settings?. The Service Industries
Journal, 29 (5): 621–634.
Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E. 2002. The role of fair treatment
and rewards in perceptions of organizational support and leader-member exchange.
Journal of Applied Psychology, 87(June): 590–598.
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member exchange: A social exchange perspective. Academy of Management
Journal, 40: 82-111.
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behavior: Does the source make a difference?. Human Resource Management
Review, 10(1): 97–114.
Ambrose, M. L., & Schminke, M. 2003. Organization structure as a moderator of the
relationship between procedural justice, interactional justice, POS and supervisory
trust. Journal of Applied Psychology, 88: 295-305.
Aryee, S., Budhwar, P. S., & Chen, Z. X. 2002. Trust as a mediator of the relationship
between organizational justice and work outcomes: Test of a social exchange model.
Journal of Organizational Behavior, 23: 267–285.
Aselage, J., & Eisenberger, R. 2003. Perceived organizational support and psychological
contracts: A theoretical integration. Journal of Organizational Behavior, 24: 491–
509.
Asgari, A., Silong, A. D., Ahmad, A., & Samah, B. A. 2008a. The relationship between
leader-member exchange, organizational inflexibility, perceived organizational
support, interactional justice and organizational citizenship behavior. African Journal
of Business Management, 2(8); 138-145, August.
Asgari, A., Silong, A. D., Ahmad, A., & Samah, B. A. 2008b. The relationship
betweentransformational leadership behaviors, organizational justice, leader-member
exchange, perceived organizational support. European Journal of Scientific
Research, 23(2): 227-242.
Bandura, A. 1986. Social foundations for thought and action: A social cognitive theory.
Englewood Cliffs, NJ: Prentice Hall.
Bandura, A. 1977. Self-efficacy: Toward a unifying theory of behavioral change.
Psychological Review, 84: 191-215.
Baron, R. M., & Kenny, D. A. 1986. The moderator–mediator variable distinction in social
psychological research: Conceptual, strategic, and statistical considerations. Journal
of Personality and Social Psychology, 51: 1173–1182.
Bettencourt, L. A., & Brown, S.W. 1997. Contact employees: relationships among
workplace fairness, job satisfaction and prosocial service behaviours. Journal of
Retailing, 73(1): 39–61.
Bettencourt, L. A., Brown, S. W., & MacKenzie, S. B. 2005. Customer-oriented boundaryspanning behaviors: Test of a social exchange model of antecedents. Journal of
Retailing, 81(2): 141-157.
Bettencourt, L. A., & Gwinner, K. P. 1996. Customization of the service experience: The role
of the frontline employee. International Journal of Service Industry Management,
7(2), 3-13.
Bettencourt, L. A., Gwinner, K. P., & Meuter, M. L. 2001. A comparison of attitude,
personality, and knowledge predictors of service-oriented organisational citizenship
behaviours. Journal of Applied Psychology, 86(1): 29–41.
Bies, R. J., & Moag, J. F. 1986. Interactional justice: The communication criteria of fairness.
In R. J. Lewicki, B. H. Sheppard, & M. H. Bazerman (Eds.). Research on negotiation
in organizations. Vol. 1: 43–55. Greenwich, CT: JAI.
Blau, P. M. 1964. Exchange and power in social life. New York: John Wiley & Sons.
Bowen, D. E., & Schneider, B. 1985. Boundary-spanningrole employees and the service
encounter: Some guidelines for futuremanagement and research. In John Czepiel,
Michael R. Solomon, & Carol F. Surprenant (Eds.), The service encounter (pp. 127–
147). New York: Lexington Books.
Brockner, J., Siegel, P. A., Daly, J., Tyler, T. R. & Martin, C.1997. When trust matters: The
moderating effect of outcome favorability. Administrative Science Quarterly, 42:
558–583.
Burke, P. J. 1980. The self: Measurement implications from a symbolic interactionist
perspective. Social Psychology Quarterly, 43, 18-29.
Camerman, J., Cropanzano, R., & Vandenberghe, C. 2007. The benefits of justice for
temporary workers. Group and Organisational Management, 32(2), 176-207.
Colquitt, J. A. 2001. On the dimensionality of organizational justice: A construct validation of
a measure. Journal of Applied Psychology, 86: 386-400.
Cran, D. J. 1994. Towards validation of the service orientation construct. The Service
Industries Journal, 14(1): 34–44.
Cropanzano, R., & Prehar, C. A. 1999. Using social exchange theory to distinguish
procedural from interactional justice. Paper presented at the Annual Meeting of the
Society for Industrial and Organizational Psychology, Atlanta,GA.
Cropanzano, R., Prehar, C. A., & Chen P. Y. 2002. Using social exchange theory distinguish
procedural from interactional justice. Group & Organization Management, 27 ( 3):
324-351.
Degoey, P. 2000. Contagious justice: Exploring the social construction of justice in
organizations. Research in Organizational Behavior, 22: 51–102.
Deutsch, M. 1975. Equity, equality, and need: What determines which value will be use as
the basis for distributive justice?. Journal of Social Issues, 31: 137-149.
Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. 1990. Perceived organizational support
and employee diligence, commitment, and innovation. Journal of Applied
Psychology, 75: 51-59.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. 1986. Perceived organizational
support. Journal of Applied Psychology, 71(3): 500–507.
Folger, R., & Konovsky, M. A. 1989. Effects of procedural and distributive justice on
reactions to pay raise decisions. Academy of Management Journal, 32: 115–130.
Glick, W. H. 1985. Conceptualizing and measuring organizational and psychological climate:
Pitfalls in multilevel research. Academy of Management Review, 10: 601-616.
Gouldner, A. W. 1960. The norm of reciprocity: A preliminary statement. American
Sociological Review, 25: 161–178.
Greenberg, J. 1990. Organizational justice: Yesterday, today, and tomorrow. Journal of
Management, 16(2): 399-432.
Greenberg, J. 1993. The social side of fairness: Interpersonal and informational classes of
organizational justice. In R. Cropanzano (Ed.), Justice in the workplace:
Approaching fairness in human resource management (p. 79–103). Hillsdale, NJ:
Lawrence Erlbaum.
Hair, J. F. Jr. Black, W. C., Babin, B. J. Anderson, R. E., & Tatham, R. L. 2006. Multivariate
Data Analysis. 6th ed. New Jersey: Prentice Hall.
Hofmann, D. A. 1997. An overview of the logic and rationale of hierarchical linear models.
Journal of Management, 23: 723-744.
Hogan, J., Hogan, R., & Busch, C. M. 1984. How to measure service orientation. Journal of
Applied Psychology, 69: 167-173.
James, L. R. 1982. Aggregation bias in estimates of perceptual agreement. Journal of Applied
Psychology, 67: 219-229.
Konovsky, M. A., & Pugh, S. D. 1994. Citizenship behavior and social exchange. Academy
of Management Journal, 37: 656–669.
Kulik, C. T., & Ambrose, M. L. 1992. Personal and situational determinants of referent
choice. Academy ot Management Review, 17(2): 212-237.
Lau, R. S. Y. 2008. Integration and extension of leader-member exchange and
organizational justice at individual and group-levels of analysis. The degree of
doctor of philosophy in management, p.1-168.
Leventhal, G. S. 1976. The distribution of rewards and resources in groups and organizations.
In L. Berkowitz & W. Walster (Eds.), Advances in experimental social psychology
(p.91-131). New York: Academic Press.
Leventhal, G. S. 1980. What should be done with equity theory? New approaches to the study
of fairness in social relationships. In K. Gergen, M. Greenberg, & R.Willis (Eds.),
Social exchange: Advances in theory and research (p. 27–55). New York: Plenum.
Li, A., & Cropanzano, R. 2009. Do East Asians respond more/less strongly to organizational
justice than North Americans? A meta-analysis. Journal of Management Studies, 46
(5): 787 – 805.
Liao, H., & Rupp, D. E. 2005. The impact of justice climate and justice orientation on work
outcomes: A cross-level multifoci framework. Journal of Applied Psychology, 90
(2): 242–256
Lind, E. A., & Tyler, T. R. 1988. The social psychology of procedural justice. New York,
NY, US: Plenum Press.
Manogran, P., Stauffer, J.. & Conlon. E. 1994. Leader-member exchange as a key mediating
variable between employees' perceptions of fairness and organizational citizenship
behaviors. Paper presented at the annual meeting of the Academy of Management,
Dallas.
Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. 2000. Integrating justice and
social exchange: The differing effects of fair procedures and treatment on work
relationships. Academy of Management Journal, 43: 738–748.
Mikula, G., Petrik, B., & Tanzer, N. 1990. What people regard as unjust: Types and structures
of everyday experiences of injustice. European Journal of Social Psychology, 20,
133-149.
Moorman, R. H. 1991. The relationship between organizational justice and organizational
citizenship behaviors: Do fairness perceptions influence employee citizenship?.
Journal of Applied Psychology, 76 (6): 845-855.
Moorman, R. H., Blakely, G. L., & Niehoff, B. P. 1998. Does perceived organizational
support mediate the relationship between procedural justice and organizational
citizenship behavior?. Academy of Management Journal, 41: 351-357.
Mossholder, K. W., Bennett, N., & Martin, C. L. 1998. A multilevel analysis of procedural
justice context. Journal of Organizational Behavior, 19: 131-141.
Naumann, S. E., & Bennett, N. 2000. A case for procedural justice climate: Development and
test of a multilevel model. Academy of Management Journal, 43: 881-889.
Organ, D.W., Podsakoff, P.M., & MacKenzie, S.B. 2006. Organizational citizenship
behavior: Its nature, antecedents, and consequences. Sage, Beverly Hills, CA.
Pinder, C.C. 1997. Work motivation in organizational behavior. Prentice-Hall. Inc.
Podsakoff, P. M., & Organ, D. W. 1986. Self-reports in organizational research: problems and
prospects. Journal of Management, 12(4): 531–44.
Rhoades, L., & Eisenberger, R. 2002. Perceived organizational support: A review of the
literature. Journal of Applied Psychology, 87(4): 698–714.
Roberson, Q. M., & Colquitt, J. A. 2005. Shared and configural justice: A social network
model of justice in teams. Academy of Management Review, 30: 595-607.
Roch, S. G., & Shanock, L. R. 2006. Organizational justice in an exchange framework:
Clarifying organizational justice distinctions. Journal of Management, 32: 299-322.
Rockstuhl, T., Dulebohn, J.H., Ang, S., & Shore, L. M. 2012. Leader–member exchange
(LMX) and culture: A meta-analysis of correlates of LMX across 23 countries.
Journal of Applied Psychology, 97 (6) : 1097–1130.
Rupp, D. E., & Cropanzano, R. 2002. The mediating effects of social exchange relationships
in predicting workplace outcomes from multifoci organizational justice.
Organizational Behavior and Human Decision Processes, 89: 925-946.
Salancik, G. R., & Pfeffer, J. 1978. A social information processing approach to job attitudes
and task design. Administrative Science Quarterly,23: 224–253.
Scandura. T.A. 1999. Rethinking leader-member exchange: An organizational justice
perspective. Leadership Quarterly, 10: 25-40.
Schneider, B. 1987. E = f(P,B): The road to a radical approach to person-environment fit.
Journal of Vocational Behavior, 31: 353-361
Sekaran, U. 2000. Research Methods for Business, (3rd Ed.), John Wiley & Sons Inc. New
York.
Stinglhamber, F., De Cremer, D., & Mercken, L. 2006. Perceived support as a mediator of the
relationship between justice and trust. Group and Organisational Management,
31(4): 442-468.
Sun, L. Y., Aryee, S., & Law, K. S. 2007. High-performance human resource practices,
citizenship behaviour, and organizational performance: A relational perspective.
Academy of Management Journal, 50: 558-577.
Tansky, J. W. 1993. Justice and organizational citizenship behavior: What is the relationship?.
Employee Responsibilities and Rights Journal,6: 195–207.
Tekleab, A. G. & Chiaburu, D. S. 2011. Social exchange, empirical examination of form and
focus. Journal of Business Research, 64: 460-466.
Thibaut, J., & Walker, L. 1975. Procedural justice: A psychological analysis. Hillsdale, NJ:
Erlbaum.
Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. 1997. Alternative approaches to
employee-organization relationships: Does investment in employees pay off?.
Academy of Management Journal, 40: 1089-1121.
Tyler, T. R. & Bies, R. J. 1990. Beyond formal procedures: The interpersonal context of
procedural justice. in J. S. Carroll (ed.), Applied Social Psychology in Business
Settings (Erlbaum, Hillsdale, NJ), p. 77–98.
Tyler, T. R. & Caine A. 1981. The influence of outcomes and procedures on satisfaction with
formal leaders. Journal of Personality and Social Psychology, 41: 642-655.
Walumbwa, F. O., Wu, C., & Orwa, B. 2008. Contingent reward transactional leadership,
work attitudes, and organizational citizenship behavior: The role of procedural justice
climate perceptions and strength. The Leadership Quarterly, 19: 251–265.
Wang, M-L. 2009a. Does organizational support promote citizenship in service settings?
The moderating role of service climate. The Journal of Social Psychology, 149(6):
648–676.
Wang, M-L. 2009b. What makes a good citizen in service settings?. The Service Industries
Journal, 29 (5): 621–634.
Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E. 2002. The role of fair treatment
and rewards in perceptions of organizational support and leader-member exchange.
Journal of Applied Psychology, 87(June): 590–598.
Wayne, S. J., Shore, L. M., & Liden, R. C. 1997. Perceived organizational support and leader
member exchange: A social exchange perspective. Academy of Management
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Published
2018-02-06
How to Cite
Kristanto, H. (2018). IKLIM KEADILAN ORGANISASIONAL SEBAGAI ANTESEDEN PERILAKU KEWARGAAN ORGANISASIONAL ORIENTASI-PELAYANAN: DUKUNGAN ORGANISASIONAL PERSEPSIAN DAN PERTUKARAN PEMIMPINANGGOTA SEBAGAI PEMEDIASI. Seminar Hasil Penelitian Bagi Civitas Akademika 2017, 1(1), 1-26. Retrieved from https://genesis.ukdw.ac.id/lppm/seminar/index.php/seminar2017/article/view/1
